Frequently Asked Questions
Well, it can’t be easier. You may choose to play just for fun any of our games in demo mode. If you want to win real money then simply create your KatsuBet Casino account and make your first deposit. To register here, click the “Sign up” button, and fill up all the fields in the registration form (your login, password, current email address, the currency you prefer, country of living, etc.). Please make sure you activate your account by clicking the link in the verification email message.
WOW! We love when you score high and make great wins! Bitcoin withdrawals are mostly instant but we release your withdrawal within a quick 24 hour period to your selected method of withdrawal. Each withdrawal method will have its own processing time, please refer to the Payment Page for more details.
To find all of your bonuses click on your account name at the top of the page and choose the “Bonuses” category. To activate the bonus, just click the “Activate now” button and navigate to the corresponding game of your choice.
Yes. We are dead sure in our fair gaming at KatsuBet Casino. All the games are RNG certified and carefully tested by corresponding gambling authorities. Our Curacao gambling license confirms the fairness of our casino (license no. 8048/JAZ2020-013). In case of any doubts about the result, you can check your game by means of the Provably Fair system.
Unfortunately, no. Your account is linked to the email address submitted during the registration.
Our fantastic Support team is at your service 24/7! You can get prompt help via live chat or email at your convenience.
Log in and find the “Wallet” option in your account, then go to the “Balance” category and click on the “Add new” button. Choose the needed one from the list. Once you add another currency you may activate it by clicking the “Add currency” button.
You can register at KatsuBet Casino by pressing the “Sing up” button and fill up all the fields in the registration form (your login, password, current email address, the currency you prefer, country of living, etc.). After that, make sure you activate your account by clicking the link in the verification email message.
Click on the “Forgot my password” field and check your inbox for an email with the link to reset your password. Enter a new password and press the “Confirm” button. If the issue persists, please contact our Support Team via live chat or email - [email protected]
No, multiple accounts cannot be honored at KatsuBet Casino. Even if your old account remains closed, you should contact the Support team to activate it again. You can do that via live chat or email - [email protected] to get assistance.
Unfortunately, no. Your account is linked to the email address submitted during the registration.
You can contact our Support team via live chat or email - [email protected] and they will be happy to help you with the issue!
Yes, you can close your account for good anytime by contacting our Support team via live chat or email request. Please, think twice before taking further actions. Otherwise, you will not be able to register again or reopen it.
There are some miner charges that might be applied while making any deposits from the Casino side. Please refer to the Payment Page for more details.
You can top up your account at the minimum amount of €$10 / 0.0001 BTC.
If you put some funds in your Casino account and don’t see it in your profile, then try to refresh the page. Fiat money deposits are usually shown almost instantly. As for the crypto money - it may take some time for Blockchain to confirm your transaction.
First of all, please double-check your data entered. Perhaps, there may be a connection error, a block on your card or you could be using a card that is not registered in the country you are playing from. If the issue persists, please contact our Support team in any convenient way.
There are many ways to buy and sell Bitcoins. For example, you can use online exchange shops like Coinbase, Bitstamp, and Bitpanda. Also, you can find Bitcoin games here“Bitcoin games”.
Fiat money deposits are usually shown almost instantly. But for the crypto money, it may take some time for Blockchain to confirm your transaction.
We do everything for our players to feel comfortable while playing, that’s why the list of the acceptable currencies is quite long. Check it: EUR, USD, AUD, CAD, NOK, RUB, JPY, NZD, PLN, BTC, LTC, BCH, ETH, DOG, USDT, XRP.
There are some miner charges that might be applied while making any withdrawals on the Casino side. Please refer to the Withdrawal page for more details.
You can request a withdrawal at the minimum amount of €/$20. Please note, there are no minimum limits for BTC withdrawals.
Generally, the request of a player with an approved ID is fulfilled instantly. Sometimes it can take longer depending on the chosen payment method. For more detailed information please visit Payment Page.
Simply make a deposit of at least 0.0007 BTC / 20 EUR / 20 USD / 20 AUD / 20 CAD / 200 NOK / 1820 RUB / 2600 JPY / 130 BRL / 20 NZD / 90 PLN / 0.01 ETH / 0.05 BCH / 0.14 LTC / 75 DOG / 20 USDT / 25 XRP. Once the payment is processed, the bonus money will automatically show up on your account.
All games contribute different percentages toward the wagering requirements. Please refer to Bonus Terms & Conditions and check if the chosen game is listed.
We are running our weekly promotions almost on a daily basis which gives you extra money to your account. There are bonuses of different types and choice. For more information, please visit our Promotions page.
To find all the needed information click on your account name at the top of the page and choose the “Bonuses” category. If you still have any questions, don’t hesitate to contact our Support team 24/7 via live chat or email.
Yes, we do have Points that you can earn by placing real money bets at KatsuBet Casino. The more Points you have, the higher your VIP Level would be. For more details please visit VIP page .
Yes, you can play any game in Demo mode. The wide range of KatsuBet games is all set for you to play for fun or for practice.
First of all, you need to restart the game. Secondly, check your internet connection. If the problem persists, please report to the Support team. Please be assured, frozen winning funds will be applied to your account manually if there will be such.
In order to play at KatsuBet Casino, please make sure you have an up-to-date Java extension installed. You can download it here: www.java.com/en/.
If you still can’t play, try these steps:
- Test your Java at http://www.java.com/en/download/help/testvm.xml
- Make sure your computer is virus-free.
- The server connection might be lost. In this case, log out from your account, restart the browser and log in again. If the problem still persists, please contact our Support team.
No worries, every round and transaction you make is recorded in our database. If you happen to come across the error during your gameplay, please report our Support team right away and provide them with the following information:
- Name of the game;
- Time played;
- Stake amount;
- Balance before and after the issue occurred.
- The screenshot with the occurred error is much appreciated but not obligatory.
Also, if possible - provide our Support team with the next information:
- Is this the first time you are experiencing this issue?
- Are you able to play any other games?
If you are using Windows:
To take a screenshot of whatever your computer screen happens to be showing at the moment, press the “Print Screen” button (usually located above the “Home”, “End”, “Delete” buttons on your keypad).
You can then open an image editor, such as Microsoft Paint, and press the Ctrl+V combination after placing the cursor inside that document. That will place the image from your computer screen into that document. It’s better to save the image to your desktop for further easy access to it. Now you can attach it to an email and send us at [email protected] with all additional information.
If you are using Mac:
To take a screenshot, press the following three keys together - Command (Apple key) + Shift + 4. This will alter the cursor and allow the user to select the part of the screen to be snapshotted by holding down on the mouse button. The file is automatically stored on your desktop (no additional saving is required) and you can then attach it to the email us at [email protected] including all the additional information about the issue.
Please be sure, we take your privacy very seriously! As long as you are logged in, all your actions at KatsuBet Casino are protected. We rely on industry-standard encryption technology to ensure the full security of your information. All your account information and transactions are absolutely secure due to the technology we use, our software, and sophisticated security measures. In conclusion, you can play safely.
Absolutely! You can play safe and stay anonymous. All Bitcoin transactions are done in a secure and anonymous manner. To ensure extra safety for your Bitcoins, we divide all the Bitcoin operations into three groups:
- Cold wallets, which are isolated from any online system, and made for all new deposits.
- Semi-cold wallets, which are located on the protected machines with locked drives, and made for a limited amount of Bitcoins.
- Only Bitcoins which take part in the transactions remain in hot wallets. All the wallets are encrypted.
We are regulated by the Curacao Gaming Authority and it’s our top priority to keep your information secured. Once you sign up for a KatsuBet account, we guarantee your information will be kept private, so you can get the real pleasure from gaming with us.
Yes. We are dead sure in our fair gaming at KatsuBet Casino. All the games are RNG certified and carefully tested by corresponding gambling authorities. Our Curacao gambling license confirms the fairness of our casino (license no. 8048/JAZ2020-013). In case of any doubts about the result, you can check your game by means of the Provably Fair system.
No, there is no need for doing this. Although, we may ask you to complete the KYC (Know Your Customer) procedure before any payment in some cases upon our sole discretion.
Click on your account name at the top of the page. Then go to the Profile category. Click on the “Verification” button. On this page, you can verify your identity, address, phone number, and means of payment. We accept images in bmp, pdf, gif, jpeg, png, tif, jpg formats. Please remember, the file you upload should be less than 2MB.
If you have submitted your documents at the Verification page, we will review your documents within a 24 hours timeframe. Once the review is complete, you will be notified.
Yes, there is. We do operate under the law of Curacao license. All the documents should correspond to our license institution’s requirements. In case of need, we will get in touch with you to assist with the necessary documents.
You may refer to the Identity tab to see the actual account status. All the needed information will be shown on the same page, where you upload the pictures.
We respect your right to take a break and chill out. Just choose a day, week, month, three months, or half-year cool-down. You may do this in your account profile settings.
Absolutely! KatsuBet Casino takes gambling issues and addictions very seriously. We recommend you set limits for your gambling activity in the Responsible Gambling tab of your Casino account. You may set deposit, loss, session limits upon your choice.
This is a serious matter and If you decide to keep on playing with KatsuBet Casino, please make sure you do not have a gambling issue. Once you think twice, please contact our Support team via email with an official request to reactivate your account to [email protected]